The minimum stay is 31 nights, and the maximum is 11 months. If you’d like to extend your stay, this will always depend on availability.

Yes. Unlike short-term tourist stays, mid-term stays require signing a stay agreement that outlines the terms and conditions of your reservation. This agreement is mandatory, ensures regulatory compliance, and protects both parties. It is governed by the Urban Leasing Law (LAU).

We don’t offer in-person viewings, as we prioritise the privacy and comfort of current residents. However, you’ll find detailed photos and other visual materials that accurately reflect the apartment and its spaces, along with all the information you need to make your decision with confidence.

Our apartments are designed for mid-term stays, so we don’t offer short-term tourist bookings.
If you’re looking for a holiday stay, you can explore our tourist apartments when you search through our booking engine, availability will be automatically shown based on your destination and dates.

No, the minimum stay for mid-term stays is 31 nights. If you’re looking for a shorter stay, you can explore our tourist apartments availability will be shown based on your destination and selected dates when you search through our booking engine.

No. Mid-term stays do not allow address registration, and we do not provide documentation for this purpose.

Yes. All apartments come fully furnished and include appliances such as a microwave, dishwasher, fridge, washing machine, oven, and stovetop, along with essentials like a toaster, iron, and coffee maker. They also include kitchenware, cleaning supplies, and everything you need for a comfortable stay from day one.

Yes. The price includes a fully furnished and equipped apartment, as well as water, electricity, and internet.

Yes, all apartments include high-speed Wi-Fi in the price. If you need more details about the connection or setup, we’ll be happy to help.

Yes, your pet is welcome in our apartments. This service has an additional fee per pet. Please let us know in advance so we can register your pet and verify that all required documentation is in order. Pets that are not registered won’t be allowed.

To ensure a comfortable experience for all residents, pets are not allowed to stay in the common areas. They may pass through them, always on a leash and accompanied by their owner(s), but must remain inside the apartment at all other times.

Yes. Our Guest Service team is available to assist you with any questions or issues during your stay. You can easily reach us via chat or email.

Yes, you can request changes to your dates or the length of your stay whether you’d like to postpone, shorten, or extend it. All changes are subject to availability and the conditions of your booking. If you booked through an external platform, please contact them directly to understand the process and any associated costs.
If you booked directly with us, just get in touch with our team and we’ll review your request and available options. 

Once your stay has started, unused nights are non-refundable, unless there is a duly justified case of force majeure supported by the appropriate documentation. In such cases, the conditions set out in your agreement or in the platform through which you booked will apply.

That’s not a problem, but it’s important that you let us know in advance.
Your apartment will remain reserved for you during those dates and won’t be assigned to anyone else. Please note that unused nights due to a delayed arrival are not refundable, as the apartment has been exclusively reserved for you.

For direct bookings, payments are made on a monthly basis. In case of delay or non-payment, this may affect the return of your deposit at the end of your stay, in accordance with the terms of your agreement. If your booking was made through an external platform (such as Airbnb or Booking), any payment issues will be handled directly by the platform, which will apply its own policies.

No, stays are never renewed automatically.
If you’d like to extend your stay, it’s important to let us know in advance so we can check availability. Extensions are handled on a first-come, first-served basis and are always subject to availability and a smooth ongoing stay. If we don’t receive prior notice, your stay will end on the agreed date.

Please email us at appinquilinos@vivenio.com, confirming that you have a mid-term stay, along with your building and apartment number. This will help us review your case and assist you as quickly as possible.

Please email us at appinquilinos@vivenio.com, confirming that you have a mid-term stay, along with your building and apartment number. We’ll check the platform status and provide a solution as soon as possible.

Please contact us via chat, providing your full name, building, and apartment number so we can check your access immediately. Chat is always the fastest way to get assistance.

Yes, you can manage and pay for the booking, but the agreement must always be in the name of the person who will be staying in the apartment.

We don’t apply individual discounts. Our pricing is dynamic and already adjusted based on the season, length of stay, and availability to offer the best value for mid-term stays.
From time to time, promotions may be available and will be clearly displayed during the booking process.

Yes, you’re welcome to have visitors. However, overnight stays by additional guests are not allowed, as each apartment is designed for the number of guests included in the booking.

Parties and events are not allowed. If you’d like to host a small gathering, please let us know in advance so we can ensure it respects the building’s guidelines and residents’ comfort.

This is only possible if there is an issue that affects the apartment’s habitability. Changes based on personal preference are not offered.

Yes, our apartments are suitable for families. Some buildings also include shared spaces designed for everyone to enjoy, including play areas for children.

No. Enquiring about an apartment does not reserve it. The apartment is only secured once the payment is completed and the booking is confirmed. Until then, it remains available to other guests.

Yes, you can book more than one unit. To keep things simple, we recommend that each booking is made in the name of the person who will be staying in the apartment.

No. This is considered subletting and would result in the immediate termination of your stay without compensation.

Yes, as long as the guest staying in the apartment is an employee of your company. We’ll require documentation from the company, its representatives, and proof of the employment relationship. Bookings on behalf of external clients are not allowed, as they would be considered subletting.

Check-in starts from 3:00 pm, and check-out is by 11:00 am. These timings allow us to prepare each apartment with the care it deserves between stays.

Check-in starts from 3:00 pm, but if there is no departure scheduled for that day, early check-in may be available for an additional fee.

Late check-out may be available if there is no arrival scheduled for that day, and it comes with an additional fee. We’ll confirm availability the day before your departure.

You’ll receive your mid-term stay agreement around one week before your arrival. Once it’s signed, we’ll send you the check-in instructions and confirm your assigned apartment in the days leading up to your stay.

Yes, you’ll always receive your agreement before the start of your stay, usually around one week in advance. It must be signed before you can access the apartment.

We don’t offer phone support. You can easily reach us via chat, which is the fastest option, or email us at info@plenora.com if your request is not urgent.

We’re sorry your experience didn’t meet your expectations. Please email us at info@plenora.com, including your building and apartment number, and we’ll review your case as soon as possible.

This is only possible if the agreement has been made in the company’s name. Otherwise, you can request a payment confirmation from the platform where you made your booking.

Yes. If you booked through Airbnb or Booking, you can request it directly from the platform. If your booking was made with us, just contact us and we’ll provide it.

Yes, we’ll send you notifications about upcoming payments. Midway through your stay, we’ll also inform you about the possibility to extend it. At that point, you can let us know your intention to continue your stay and we’ll review your request. Please note that requesting an extension does not guarantee confirmation—this will depend on availability and a smooth ongoing stay.

Our availability calendar is open up to 4 months in advance. If you need to book further ahead, feel free to contact us and we’ll guide you.

No. Bookings are personal and only valid for the confirmed guests, who must identify themselves at check-in to access the apartment.

None. Check-in is completed online, and access is managed through the SALTO HOMELOK app. If needed, your booking confirmation and ID may be requested.

Check-in is available from 3:00 pm, and check-out is by 11:00 am.

Yes. Access is fully digital, so you can enter the apartment at any time after check-in, without needing to coordinate your arrival.

All access is managed through a digital key on your mobile phone, both for the apartment and the building’s common areas simple, secure, and with no physical keys required.
Digital keys allow guests to access their apartment directly from their smartphone, making entry more convenient and flexible.

We offer self check-in, so the entire process is fully digital, giving you complete flexibility on arrival. If anything comes up, you can contact our team or the building concierge, who will be available to assist you.

Yes, both early check-in and late check-out may be available, depending on availability, and come with an additional fee.

From the airport:

You can easily reach the apartment by metro or taxi. Both options are clearly signposted at the terminal.

From Atocha and Chamartín:

From Atocha, you can take the metro, Cercanías (local train), or a taxi.
From Chamartín, you also have metro, Cercanías, and taxi options, with quick connections to the city centre and the areas where our buildings are located.

Before your arrival, we’ll send you more specific directions based on your building to make your journey as smooth as possible.

Alejandro Dumas 30: About a five-minute walk away, you’ll find Acacias metro and commuter train station (Line 5), along with several bus lines in the surrounding area.

San Luis 27: There is a bus stop right outside the building, and just a few minutes away you’ll find Pinar del Rey (Line 8) and Hortaleza (Line 4) metro stations, with easy connections across the city.

Alejandro Dumas 30: The building doesn’t offer private parking, but there is a public car park just a two-minute walk away.

San Luis 27: The building offers parking for an additional fee. If you need this service, please contact us before your arrival so we can confirm availability.

Yes. All apartments include bed linen and towels, ready for your stay from the moment you arrive.

Yes. Both the apartments and the common areas offer free wifi for all guests.

Yes. Kitchens are fully equipped, with kitchenware and everything you need to cook and enjoy day-to-day living with ease. Apartments also include small appliances such as a coffee maker and toaster.

Your booking includes a final cleaning, but we do not offer daily cleaning or linen changes during your stay. For your convenience, all apartments include a washing machine and extra sets of bed linen in the wardrobe.

Yes. You’ll find complimentary shower gel and shampoo on arrival, so you can settle in comfortably from the start.

Yes. You’ll find complimentary shower gel and shampoo on arrival, so you can settle in comfortably from the start.

Is there a maximum occupancy for the apartments?
Yes, each apartment has a maximum capacity depending on its layout:

1-bedroom apartments: up to 4 guests

2-bedroom apartments: up to 6 guests

3-bedroom apartments: up to 8 guests

Respecting these limits helps us ensure a comfortable stay and a good experience for all residents.

Whenever you need assistance, you can contact our team, who will be available to help you.
For urgent situations or more serious issues, you can also reach out to the building concierge.

At the moment, we don’t offer additional services. All apartments are designed so you can enjoy a comfortable and independent stay.

Yes. If you’re travelling with family or a group, you can book multiple units at the same time, subject to availability. All guests must be registered in the apartment where they will be staying.

Our apartments are designed for short-term stays, typically linked to leisure or tourism.
If you need a longer stay or if your trip is for non-tourism purposes (such as work, studies, professional projects, medical treatments, or other personal circumstances), you’ll need to switch to a mid-term stay. In that case, we offer mid-term apartments in the same buildings, with dedicated agreements and stays ranging from one to eleven months, tailored to these needs.

Yes, we’re pet-friendly. Please check with us before booking to confirm the additional cost for stays with pets.